LANDMACH · CUSTOMER SUPPORT
Make a support request with the right information.
Prepare a clear warranty enquiry and locate the terms that apply to your actual purchase.
See what to prepare ↓
The details that make a difference.
Find the applicable terms
Use the warranty documentation and written order terms supplied for your exact machine and configuration. Ask for confirmation if you cannot locate them; this page is a guide to preparing a request.
Document the issue clearly
Record the symptom, date, operating hours and conditions. Gather purchase records, serial identification and relevant maintenance history so the team can assess the request.
Agree the next action
Contact the team before arranging work you expect to be reimbursed. Confirm any diagnostic, parts, labor, transport or return arrangements in writing before proceeding.
A clear path forward.
01
Locate your documents
Gather the order confirmation and applicable warranty terms.
02
Record the concern
Describe the symptom and supply identification and evidence.
03
Request assessment
Ask what additional checks or documents are required.
04
Confirm the resolution
Agree the authorized next step and responsibility for costs.
YOUR REQUEST CHECKLIST
Have these details ready.
Use the information relevant to your request. Include enough detail to identify the order, machine and question clearly.
Open the contact form →- Purchase reference and purchase date
- Exact machine model and serial number
- Engine or affected component identification
- Operating hours, symptom and date first observed
- Service records and relevant photos
- Any previous diagnosis or work already performed
Keep identification close at hand.
A model name is only the beginning.
The machine serial plate, installed engine label and affected component details help distinguish configurations and revisions.
For a parts question, include the existing part number where readable. For a document request, specify the language and document type. For an order issue, retain the confirmation and receiving records.
Frequently asked questions.
How long is the warranty?
The applicable duration and conditions must be confirmed from the documentation for your exact purchase. No universal period is stated here.
Are labor and shipping always covered?
Coverage for parts, labor, diagnostics and transportation depends on the applicable terms and assessment.
Does sending a request confirm coverage?
A request starts an assessment. Coverage and any proposed remedy need confirmation under the applicable terms.
Can I repair it before contacting support?
If you expect warranty assistance, contact the team before arranging reimbursable work. If there is an immediate hazard, stop use and obtain qualified help.
