LANDMACH · CUSTOMER SUPPORT
Let's get your question to the right place.
From your first question to machine ownership, a clear description and the right identification help the team understand your request.
See what to prepare ↓
The details that make a difference.
Orders & delivery
Include your order number, delivery destination and the item concerned. Tell us whether you need an order update, delivery clarification or help reporting a receiving issue.
Machine & technical questions
Provide the exact model, serial number, installed engine and operating hours. Describe what happened, when it started and whether it affects starting, travel, hydraulics or an attachment.
Parts & documentation
Share the machine plate, component label and clear photos. For replacement parts, include the part number and relevant measurements; for manuals, specify the document and language needed.
A clear path forward.
01
Identify the request
Choose order, technical, parts or documentation support.
02
Gather the essentials
Use the checklist so the team can identify the correct machine.
03
Send the enquiry
Use the contact form and include the relevant references.
04
Keep the reference
Save replies and supply follow-up information when requested.
YOUR REQUEST CHECKLIST
Have these details ready.
Use the information relevant to your request. Include enough detail to identify the order, machine and question clearly.
Open the contact form →- Order number or proof of purchase, where relevant
- Machine model, serial number and installed engine
- Operating hours and the date the issue began
- A clear description of the symptom and conditions
- Photos of identification plates and the affected area
- Your reply contact and delivery region
Keep identification close at hand.
A model name is only the beginning.
The machine serial plate, installed engine label and affected component details help distinguish configurations and revisions.
For a parts question, include the existing part number where readable. For a document request, specify the language and document type. For an order issue, retain the confirmation and receiving records.
Frequently asked questions.
Where should I send my question?
Use the contact form linked below. Keep the order reference and machine identification in the message.
Can I send photos?
Mention the photos or video you have available and ask how to provide them if the contact form does not support attachments.
Is there a guaranteed response time?
Response timing depends on the enquiry. Ask the team to confirm the expected next step when you submit your request.
What if the machine appears unsafe?
Stop using it, secure it according to the manual and seek qualified assistance. Do not recreate a dangerous symptom for a video.
