LANDMACH · CUSTOMER SUPPORT
Plan for a smooth equipment arrival.
A practical guide to delivery preparation, unloading discussions and receiving checks for your equipment order.
See what to prepare ↓
The details that make a difference.
Confirm the delivery scope
Check the exact model, configuration, packing details and agreed delivery destination in your order documents. Confirm whether the quote covers a port, terminal, business address or another delivery point.
Prepare the receiving location
Discuss access width, road restrictions, unloading equipment, appointment requirements and the receiving contact. Do not assume that a carrier supplies lifting equipment or that a machine arrives ready to drive off.
Inspect before putting equipment to work
Check the visible condition of packaging, identification and included items. Photograph damage and discrepancies, retain packaging and report concerns promptly with the shipment and order references.
A clear path forward.
01
Before dispatch
Confirm the agreed destination, packing and freight scope.
02
During transit
Use shipping references supplied for the actual order.
03
Before arrival
Confirm the appointment, access and unloading arrangements.
04
At receipt
Check condition, reconcile the items and record discrepancies.
YOUR REQUEST CHECKLIST
Have these details ready.
Use the information relevant to your request. Include enough detail to identify the order, machine and question clearly.
Open the contact form →- Order number, model and quantity
- Delivery country, postcode and full receiving details
- Business, residential, port or terminal delivery
- Site access and vehicle restrictions
- Available unloading equipment and suitable receiving personnel
- Receiving contact and any appointment requirement
Keep identification close at hand.
A model name is only the beginning.
The machine serial plate, installed engine label and affected component details help distinguish configurations and revisions.
For a parts question, include the existing part number where readable. For a document request, specify the language and document type. For an order issue, retain the confirmation and receiving records.
Frequently asked questions.
What is the delivery time?
Lead time and transit estimates depend on the model, configuration, destination and shipping arrangements. Request an order-specific estimate.
Is shipping included in the price?
Check the quotation and order confirmation for the freight scope, delivery basis and exclusions.
Who pays import charges?
Confirm customs clearance, taxes, duties and other destination costs in the agreed shipping terms before ordering.
What if there is transport damage?
Record the visible issue and carrier references, keep the packaging and contact the team promptly. Follow the receiving and reporting instructions for your shipment.
