LANDMACH · CUSTOMER SUPPORT
Describe the symptom. Find the next step.
Organize the facts safely and request model-specific assistance when equipment does not behave as expected.
See what to prepare ↓
The details that make a difference.
Start with a safe observation
Note warning indicators, operating conditions and visible issues without recreating a hazardous fault. Stop operation if there is unexpected movement, a significant leak, smoke or damaged safety equipment.
Identify what has changed
Record when the symptom started, the operating hours, recent maintenance, attachment changes and any error display. Avoid repeated attempts that could worsen a problem.
Use the correct diagnostic route
Follow only the checks allowed by the actual operator manual. Hydraulic, electrical, lifting and internal repair work may require qualified service personnel and model-specific procedures.
A clear path forward.
01
Stop and secure
Use the manual's shutdown and securing procedure.
02
Record the symptom
Capture the facts without reproducing a dangerous condition.
03
Check the manual
Use only the permitted operator checks for that model.
04
Ask for assessment
Send the evidence and await the appropriate next step.
YOUR REQUEST CHECKLIST
Have these details ready.
Use the information relevant to your request. Include enough detail to identify the order, machine and question clearly.
Open the contact form →- Exact model, serial number and engine identification
- Symptom: no start, travel issue, hydraulic issue or warning
- When it occurs and the operating conditions
- Displayed code or warning, written exactly
- Operating hours and recent maintenance or changes
- Clear photos taken with the machine safely secured
Record symptoms without dismantling.
| Starting issue | Does the starter turn? What warning is displayed? When did the symptom begin? |
|---|---|
| Travel issue | Which direction or function is affected? What were the ground and load conditions? |
| Attachment issue | What tool is installed? What connection or behavior changed? |
| Leak or warning | Where is the visible issue? What exact warning or code is shown? Stop work and request assessment. |
Keep identification close at hand.
A model name is only the beginning.
The machine serial plate, installed engine label and affected component details help distinguish configurations and revisions.
For a parts question, include the existing part number where readable. For a document request, specify the language and document type. For an order issue, retain the confirmation and receiving records.
Frequently asked questions.
The engine will not start. What information helps?
Record whether the starter operates, the warning displayed and the conditions before the issue. Follow the operator manual; do not bypass interlocks.
The hydraulics behave unexpectedly. What should I do?
Stop work and secure the machine. Record the symptom and attachment details for qualified assessment. Do not search for pressurized leaks with your hands.
Can I reset a warning repeatedly?
Record the warning first and follow the manual. Repeated resets can conceal an unresolved issue.
Can you diagnose from a video?
A safely recorded video may help describe a symptom, but diagnosis can require further checks by qualified personnel. Do not stage a hazardous demonstration.
